Your Privacy Matters: PawPal’s Cookie Policy

PawPal Cookie Policy

Last Updated: 15/08/2024

At PawPal, your privacy matters to us. This Cookie Policy explains how PawPal (“we,” “us,” “our”) and our partners use cookies and similar technologies when you visit our website, apps, or related services (together, the “PawPal Sites”).

It outlines what cookies are, how we use them, and how you can manage your choices. By using our Sites, you consent to the use of cookies as described here.

1. What are cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help us:

• Remember your login and session
• Store your preferences (such as language or location)
• Understand how you use our site
• Keep your experience smooth and secure

Cookies may be:

• Session cookies– removed when you close your browser
• Persistent cookies– remain until they expire or are deleted
• First-party cookies– set by PawPal directly
• Third-party cookies– set by trusted partners (e.g., analytics or payment providers)

We may also use similar technologies like pixels or local storage to provide the same functions.

2. Why we use cookies

Cookies help us give you the best possible PawPal experience. We use them to:

• Keep you signed in securely
• Remember your pet care preferences and saved information
• Analyze how people use PawPal, so we can improve navigation, speed, and performance
• Protect against fraud and security risks

3. Types of cookies we use
4. a) Strictly Necessary Cookies

• Essential for the website to function properly
• Enable you to log in, move between pages, and access secure areas
• Without them, basic features like bookings or account access wouldn’t work

1. b) Functionality / Preference Cookies

• Remember your choices (e.g., language, location, saved settings)
• Personalize your experience (e.g., remembering pet details or search filters)
• Improve convenience so you don’t have to re-enter details each time

1. c) Performance / Analytics Cookies

• Collect information about how visitors use PawPal (e.g., most visited pages, errors, navigation flow)
• Help us measure site traffic, usage patterns, and service performance
• Used only to improve PawPal and make it easier to use
• Example: Google Analytics cookies

4. Third-party cookies

Some cookies are set by third parties we partner with, such as:

• Analytics services(to understand traffic and usage)
• Payment providers(to process secure transactions)
• Security tools(to detect and prevent fraud)

We only work with trusted providers, and these partners have their own cookie and privacy policies.

5. How long cookies last

• Session cookies: deleted when you close your browser
• Persistent cookies: remain for a set period (days, months, or years), unless you delete them earlier

6. Your choices

You have full control over your cookie settings:

• Browser settings– You can block, delete, or manage cookies through your browser (steps vary by Chrome, Safari, Firefox, Edge, etc.)
• Opt-out tools– For analytics cookies like Google Analytics, you can install browser add-ons to prevent tracking

 Note: If you disable or block certain cookies, some parts of PawPal may not function correctly, such as login or saving your preferences.

7. Email tracking technologies

Some of our emails may include tracking technologies (such as pixels) to help us understand if you open or interact with them. This helps us improve our communication with you.

If you prefer not to be tracked, you can disable automatic image loading in your email client or unsubscribe from marketing emails.

8. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in law, technology, or our practices. If we make significant updates, we will update the “Last updated” date and may notify you on the site.

9. Contact us

If you have any questions about cookies or privacy at PawPal, please contact us: info@pawpal.uk