We’ve all experienced it—being bombarded with irrelevant messages that leave us more confused than informed. For pet care business owners, this problem doesn’t just cause frustration; it creates noise that drowns out important updates, leading to missed bookings, confused customers, and lost upsell opportunities.

If you're still relying on mass emails, group texts, or one-size-fits-all app notifications, you might be doing more harm than good.

The Problem: Notifications Without Purpose

Imagine this: a client receives a reminder about a grooming appointment—but they’ve booked a pet taxi. Another is sent a promotional offer for dog walking when they only use your cat sitting service. Meanwhile, someone who actually needs a follow-up about their dog’s medication doesn't hear anything.

This kind of untargeted messaging doesn’t just annoy your clients—it makes your business look disorganised and impersonal.

As a result, customers may start ignoring notifications altogether, even the ones that truly matter.

The Solution: Smarter, Targeted Alerts with PawPal

PawPal understands that not every message is for everyone. That’s why our system is built to deliver relevant, real-time notifications based on each customer’s bookings, preferences, and pet profiles.

Whether it’s a reminder about an upcoming appointment, a follow-up for vaccinations, or a timely offer for services they’re already interested in, PawPal ensures the right message reaches the right person at the right time.

Admin users can also tailor communication based on service type, location, and pet details—so you’re not spamming your clients but actually adding value to their experience.

Real Results That Matter

One doggy daycare in Manchester reported a 35% increase in open rates for their client notifications after switching to PawPal’s targeted alerts. More impressively, they saw an increase in add-on bookings simply because customers were receiving the right information at the right time.

No more guesswork. No more missed chances. Just clear, useful communication.

Final Thought

In a business where trust and timing are everything, sending the right message makes all the difference. PawPal helps you communicate better—not louder—so that your clients feel informed, not overwhelmed.

📣 Want to see how it works in action? Book your free demo today and discover how targeted notifications can improve both your customer experience and your bottom line.