In the day-to-day rush of running a pet care business, it’s easy for staff to forget to offer extras like nail trims, enrichment walks, or special shampoos. These missed opportunities add up to lost income. PawPal solves this by automatically prompting customers to select add-ons during the booking process—boosting your revenue without adding pressure to your team.

Introduction

If you're running a busy pet care service—whether it's grooming, daycare, or pet sitting—you're probably familiar with this scenario: a customer picks up their dog after a full groom, and only later do you realise nobody offered them the usual extras. No de-shedding treatment. No nail trim. No upgraded shampoo. Just like that, you've lost out on revenue that should have been easy to capture.

It’s not because your staff don’t care. It’s because they’re human—and they’re already juggling a million things at once.

The Problem: Add-ons Get Overlooked

In many pet care businesses, offering add-ons is still a manual process. Staff are expected to remember which extras to mention, when to upsell, and who might be interested in what. But when you're knee-deep in dogs, behind on the schedule, or covering for someone who's off sick, those nice-to-have extras slip through the cracks.

You can’t blame the team—but you can do something about it.

The Solution: Automated Add-on Prompts with PawPal

PawPal takes the guesswork out of upselling by prompting customers directly during their booking journey. Whether it’s a spa upgrade for grooming, extra walks for boarding, or a treat pack at check-in, PawPal suggests relevant add-ons at exactly the right moment—before the booking is confirmed.

The result? Customers make their own choices, without staff needing to remember every detail. And because the system only suggests add-ons that make sense for the service booked, it feels helpful—not pushy.

Real Impact: Profit Without the Pressure

One of our users, a pet spa owner in Bristol, shared that after enabling PawPal’s add-on prompts, their average booking value increased by 20% in just two months. Even better? Staff reported feeling less stressed, as they no longer had to memorise sales scripts or worry about forgetting to mention extras.

It’s a win for the team, a win for the customer, and a clear boost to the bottom line.

Final Thought

In pet care, attention to detail builds trust—but it also builds income. PawPal helps ensure no opportunity is missed, and your staff can focus on delivering care, not chasing upcharges.

📈 Want to see how much smoother upselling can be? Book your free demo today and discover how automated prompts can quietly boost your profits—without extra pressure on your team.