Grow your revenue with the UK’s favourite kennel and cattery software. Automate add-on prompts, boost bookings, and simplify management for your pet care business.If you run a busy boarding kennel, cattery, or grooming salon, you know the Saturday morning chaos inside out. A client arrives to collect their dog, reception is heaving, the phone is ringing off the hook, and your team are juggling the booking diary, card machines, and a very vocal Spaniel all at once.In that scramble, the “extras” are the first thing to fall by the wayside. The de-shedding treatment, the claw clipping, or the premium shampoo upgrade simply doesn’t get mentioned. The client leaves happy enough, but your business has missed out on revenue that was yours for the taking.
The “Polite British” Problem
It’s not just about being busy; it’s about that classic British reserve. Your staff are hired for their love of animals and customer service skills, not for their ability to push a sale. Asking a client to spend more money face-to-face can feel awkward, pushy, or—heaven forbid rude.But let’s be clear: this isn’t a staff failure; it’s a process failure. You don’t need to retrain your team to master “the hard sell”. You simply need a system that handles the ask for them quietly, politely, and effectively.The Solution: The “Soft Sell” on Autopilot
PawPal takes the pressure off your front desk by automating the sales process entirely. Instead of relying on a busy receptionist to remember a script, our software presents relevant add-ons to the client at the precise moment they are most likely to buy: whilst they are booking online.It feels like a helpful suggestion rather than a sales pitch, and it works seamlessly across the board:- Grooming: Suggests spa upgrades, de-shedding, or teeth cleaning.
- Boarding: Prompts for extra walks, 1-to-1 play sessions, or premium bedding.
- Daycare: Offers treat bags, puzzle games, or agility sessions.
- Training: Allows clients to add trainer notes or follow-up sessions effortlessly.
The Impact: The Proof is in the Pudding
The difference isn’t just theoretical. For instance, a pet spa owner in Bristol switched on PawPal’s automated prompts and saw their average booking value rise by 20% in just two months.The feedback was clear: the team felt less stressed because they weren’t constantly having to “sell,” and customers appreciated the transparent, easy-to-use booking flow.According to Pet Business World, optimising add-on sales can increase overall margins by up to 25% annually. PawPal simply helps you capture that growth without needing to hire extra hands.Why UK Pet Businesses Are Switching
PawPal is fast becoming the preferred choice for UK kennels, catteries, and daycare centres because it tackles the three biggest barriers to growing your revenue:- Consistency: The system makes the offer every single time. You never miss a sales opportunity just because the reception desk is chaotic or a staff member forgets.
- Relevance: It isn’t a generic pop-up. The system matches the add-on to the booking type, making it feel like a helpful suggestion rather than a nuisance.
- Efficiency: It increases your average booking value without adding a single second to your team’s workload.
Beyond the Booking
While smart upselling is the main draw, PawPal is a comprehensive management suite designed to streamline your entire operation. We also support:- Loyalty Tracking: Identify and reward your most frequent visitors.
- Automated Comms: Send booking confirmations, vaccination reminders, and post-stay “thank you” messages automatically.
- Win Back Old Clients: Gently nudge customers who haven’t visited in a while to get them back in the door.
